Driving a turnaround with structure and discipline at Tucson Medical Center
Mar 16, 2010
Read how Tucson Medical Center achieved a stunning financial turn-around using a simple management tool. Facing a steep fiscal deficit, a healthcare organization may find it difficult to summon the strategic focus and energy to get back on the path to growth and prosperity. In dealing with its fiscal crisis, Tucson Medical Center was determined to effect the necessary culture change to deliver results. One of the key tools in Tucson's remarkable turnaround - increasing operating margin by six points within two years - was the Quarterly Operating Review. This process provides rigor and accountability for setting goals, formulating strategies, and building a playbook of work plans.