Case Study

Completing the toolkit for process improvement at Mercy Medical Center

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Two process improvement methods have helped Mercy Medical Center in Des Moines, Iowa efficiently complete improvement projects - including more accurate coding and better laboratory workflow - worth $6 million in benefits.

When process improvement projects drag on, momentum is lost and objectives seem far out of reach. Using Work-Out and Change Acceleration Process (CAP) methodologies, the team at Mercy Medical was able to create action plans, quickly mobilize personnel, and generate enthusiasm for planned changes that stood to gain the hospital millions in savings and additional revenue.



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