Case Study

Taking performance improvement training and coaching to the next level

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Community health centers are a critical link in the healthcare continuum, delivering primary care to large populations of the economically disadvantaged. As patient numbers grow under health reform, many centers need to increase capacity. This case study takes you inside a performance improvement training program developed by the Massachusetts League of Community Health Centers in collaboration with GE Healthcare Performance Solutions. As leaders and staff at Centers across the state learn the skills to make operational improvements, their organizations are making significant strides in increasing efficiency, enhancing patient and employee satisfaction, and improving quality.


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