Case Study

How Baptist Health System achieved a financial and cultural turnaround while staying true to its values

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A system-driven operational structure combined with strong leadership can help virtually any healthcare organization overcome its toughest challenges. This case study describes how Baptist Health System (BHS) rebounded from one of the lowest points in its history to become a fiscally sound organization with a highly engaged workforce. BHS executives describe the steps they took to add operational rigor, instill a merit-based culture that rewards performance, and adopt performance excellence methodologies--changes that resulted in a 115% increase in net revenue and a 20% improvement in staff retention in just three years.
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