Case Study

Transforming Management and Leadership Systems in Pursuit of Performance Excellence

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Systematically applying management and leadership systems so they support and enhance each other can increase service line volume, operational margins, and employee engagement. Strong growth is not realized without also some growing pains. Increasingly complex organizations need robust systems of leadership and management suited to meeting changing needs. Through better alignment of leadership excellence and performance employees are empowered to develop their leadership potential. This case study shares the journey St. Mary Medical Center took to create a culture of performance and accountability and the impressive growth they achieved.


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